Terms & Conditions
1. Agreement Overview
By booking and using the cleaning services provided, you agree to abide by the terms and conditions outlined herein. These terms constitute a legally binding agreement between you (the "Client") and the cleaning service provider
2. Service Booking
Scheduling: Clients can schedule cleaning services through the website, phone, or in-person. All appointments are subject to availability.
Access: Clients must provide access to the premises at the scheduled cleaning time. If access is not provided, a cancellation fee may apply.
3. Cleaning Services
Scope: The scope of cleaning services will be as per the selected package or customized service agreed upon during booking.
Supplies: The cleaning service provider will provide all necessary cleaning supplies unless otherwise agreed upon. If the Client has specific preferences, they must communicate these in advance.
4. Payments
Rates: Cleaning service rates are based on the size and condition of the property. Rates are available on the website and are subject to change.
Payment: Payment is due on the day of service unless otherwise agreed upon. [credit cards only].
5. Cancellations and Rescheduling
Client Cancellations: Cancellations made within 48 hours of the scheduled service may be subject to a cancellation fee.
Rescheduling: Clients may reschedule services with advance notice, subject to availability.
6. Liability
Property Damage: While the cleaning service provider takes great care in cleaning, they are not liable for damage to property caused by pre-existing conditions, improper installation, or negligence.
Health and Safety: Clients must ensure a safe working environment for cleaning professionals. If there are any health or safety concerns, please inform the service provider in advance.
7. Confidentiality
Client Information: The cleaning service provider will treat all client information with confidentiality. They will not share or sell personal information to third parties.
8. Termination of Services
Termination: The cleaning service provider reserves the right to terminate services at any time for any reason, including but not limited to unsafe working conditions or inappropriate conduct.
9. Governing Law
This agreement shall be governed by and construed in accordance with the laws of State of Nevada. Any disputes arising under or in connection with this agreement shall be resolved in the competent courts of State of Nevada.
10. Changes to Terms & Conditions
The cleaning service provider reserves the right to modify these terms and conditions at any time. Clients will be notified of any changes, and continued use of services constitutes acceptance of the modified terms.
No Refunds Policy
Refund Policy Overview
By utilizing the services provided by our home cleaning business, you agree to the following No Refunds Policy.
Service Fees
All fees paid for our home cleaning services are non-refundable. This includes fees for one-time services, recurring services, and any additional services requested.
Payment Responsibility
Clients are responsible for the full payment of the agreed-upon service fee, regardless of any unforeseen circumstances that may prevent the completion of the cleaning service.
Cancellation Policy
Cancellations made by the client within [Specify Number] hours of the scheduled service may be subject to a cancellation fee. However, it is important to note that the cancellation fee does not constitute a refund of the service fee.
No-Show Policy
In the event of a no-show or failure to provide access to the premises, the full service fee remains non-refundable.
Exceptional Circumstances
Our home cleaning business reserves the right to consider discretionary refunds in exceptional circumstances, such as service-related issues or unforeseen challenges. Any such refunds will be determined on a case-by-case basis.
Modification or Termination of Services
Clients may modify their scheduled services with advance notice, subject to availability. However, modification does not entitle clients to a refund of fees. The home cleaning business reserves the right to terminate services at any time for any reason, including but not limited to unsafe working conditions or inappropriate conduct. In the event of termination, no refunds will be issued.
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